Did you know that IT Telephony investments totaled $600 BILLION last year or 42% of all IT spending?
Rarely do we complete an IT engagement these days that doesn’t touch the world of telephony directly or indirectly. Yet, rarely is telephony top-of-mind with either Portfolio Company operating management or Private Equity owners/investors. That’s why at PIP, we call it the “Silent Expense.” Simply put, a cost-efficient telephony system means an efficient, profitable operating company.
The reason is that too often telephony is considered a backroom function. Not only does PIP find that companies aren’t paying attention to a significant expense, they also aren’t looking at telephony as a strategic differentiator that can make or break sales and service experiences. This is true whether it’s a company with inside sales and service teams, or simply an operation with typical office phone needs.
At PIP, we find that most companies have already invested in some form of telephony. The way we look at it, making the most out of telephony systems is a lot like healthcare. Keeping yourself fit is an ongoing process. For better or worse, changes in technology, and the evolving nature of your competitors, make it mandatory to stay current.
The real questions are:
• Does the customer have an outstanding telephony experience when interacting with sales and service people?
• How would you rate the company’s overall telephony infrastructure and how does it affect employees and customers?
• When was the last time the telephony contracts and services were examined for costs, features, and combining data and voice capabilities?
Contact PIP to setup a no-obligation “silent expense” consultation.
Most companies do not require the best technology; just the right technology.
Have IT related questions? Contact us at www.pip-llc.com or call anytime:
“Monomoy acquires/owns portfolio companies that have difficult operating environments and significant IT requirements. PIP is our go to IT consulting firm for all of our portfolio company projects because they understand business operations and implement technology quickly, efficiently and effectively. Their style of work and practical approach is like no organization we have worked with before.”
-John Stewart, Managing Director
Monomoy Capital Partners