We are experienced business people. We understand operating expenses are best controlled at the outlet, before the train has left the station, so to speak. That’s why we do everything we can to ensure the use of third-party vendors is efficient and value based.
Once the vendor evaluation process is complete, we deliver a detailed implementation plan that can be used as the foundation for managing a successful system installation. We take pains to ensure the plan is written in clear, easy to understand business terms for all levels of management. After a vendor is selected and contracts finalized, we offer three system implementation options.
- The client company works directly with the selected vendor, PIP remains available as an “on call” resource to the client should problems arise.
- The PIP team works side by side with the client company, the vendor or some combination of both.
- PIP becomes the installation team leader, and develops and maintains all project management milestones.
With rapidly changing competitive situations, Portfolio Companies more often require customized software solutions to drive consistent business success. The mission of PIP’s Software Engineering Practice is to develop pragmatic cost-effective custom applications, based on your Portfolio Company’s requirements and business model. To provide value we employ contemporary engineering tools which can be amortized over an extended period. PIP SWE services include:
- End to end software development
- Software consolidation/conversion
- Ongoing software product development
- Data management (ETL)
- Analytical reporting automation
PIP SWE Process
We support you from product conceptualization through development, testing and implementation. PIP’s expertise extends to providing ongoing services to supplement the support needs of the organization. Whether it’s migration of a platform to another language, resolution of redundant or piece meal applications or optimization and streamlining of a complex application, we can help you resolve the unique needs of your organization.
Where appropriate, we deploy balance of both local and off-shore resources to bring our clients the best deliverables at a cost effective rate. US operations are staffed with experienced project leaders, application architects, project managers and a staff of software engineers/developers, augmented by our stable of highly skilled technical off-shore resources from Argentina, China, India, Israel and the Ukraine.
To maintain competitive advantage in today’s climate, organizations need to catalogue and aggregate myriad amounts of information into concise actionable data that identifies nuances in your business to help you make smart, timely business decisions. Our goal is to quickly deliver user-friendly business intelligence solutions that have an attractive cost-value ratio. Engagements begin with a high level review of company strategic objectives, primary employee and customer communication needs, and an audit of available enterprise data and uses required. The result is a documented report outlining specific actions that can be taken within the following 12-18 months, estimated costs, and projected returns on investment, if any.
Our solutions are business driven with IT bringing the methods/tools that are agile with manageable deployments, providing the right technology for the task at hand. They are designed to be scalable and flexible to support growth and changing data requirements/formats.
From strategy to implementation, PIP’s eCommerce practice offers a complete range of digital services. Whether a pre-acquisition assessment of a company’s eCommerce approach or a post-acquisition “deep dive” into the digital tactics a business is using, or the viability and scalability of their eCommerce platform, PIP will identify and implement critical next steps to grow business, mitigate risk and ensure stability and scalability.
Our offerings include:
- eCommerce Due Diligence & Audit
- eCommerce Roadmap
- Vendor & Application Selection
- Platform & application development
- Platform & application implementation
- Site design and redesign
- Content management
- Site development
- Digital Marketing Strategy
- Digital Media Services (SEO, SEM, Display, Affiliate, Social, Promotions, Email, Mobile)
- Customer Relationship Management
- Ongoing strategic consulting
Flexible Working Model
Our flexible model allows us to work with your in-house resources or to use our own project team to deliver the product in its entirety. As always, our rigorous approach to project management methodology ensures timely delivery of quality products within budget.
Contact Center Management
Whether it’s driving front-end sales or assisting customers with product or services, your customer’s experience on the phone, email, chat and social media may the only human interaction with your business, so it better be good! Your competitors are just a click away.
We believe that every interaction with a customer offers you an opportunity to make a positive brand impression. Our customers are looking at it as a competitive differentiator more than ever before. That’s why we have enhanced and expanded the PIP Contact Center Practice, and staffed it with customer retention experts.
First, we partner with you to identify and understand your customer touch points and compare them to your brand promise. We help you look at the operation through the eyes of the customer while also considering how to build long term value for company.
As part of our process, we work with you to develop a pragmatic step-by-step plan to build upon existing people, process and technology to create the optimal customer experience. Our mission is to protect and grow your business by enhance your brand’s unique value through all aspects of contact center management and operations, including sales, service, and support.
- Partnering to compare your contact center function to industry best practices – organization, staffing, training, infrastructure, facilities, CRM, telephony, self-help, chat, email, social media, etc.
- Deploying the latest CRM, telephony and labor management tools.
- Implementing Lean methodology to make customer interactions more efficient and effective.
- Managing change efforts through jointly-created training interventions.